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Today's Terms
Conflict
Definition:
A broad term regarding an interaction between people with differing interests which are perceived as incompatible. Derived from the Latin conflictus, meaning "to strike together." Conflict is often inevitable, but constructive outcomes from conflict are frequently possible.
Confidentiality
Definition:
Provides that information shared during the course of a dispute resolution process is deemed private and is not to be revealed to anyone outside of the process.
Collaborative Problem Solving
Definition:
Process by which people work together to define a problem, generate options, and identify objective criteria to reach a decision. It can, but doesn't necessarily, include the aid of a third party.
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